Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Exchanges (if applicable)
We only replace items if they are defective or damaged or in the case of clothing if they are the wrong size. If you need to exchange it for the same item, send us an email at and send your item to: Gelt Gifts Ltd, Haytongate, Lanercost, Brampton, Cumbria UK CA8 2HQ.

To return your product, you should mail your product to: Gelt Gifts Ltd, Haytongate, Brampton Carlisle GB CA8 2HQ

You will be responsible for paying for your own postage / shipping costs for returning your item. If you are exchanging an item because you have originally ordered the wrong size or colour then we will charge for postage / carriage for
returning the new item to you. We will contact you to arrange payment.

If you are shipping an item over £25 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.